Frequently Asked Questions
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We have compiled a list of FAQs to help our customers find and purchase the correct hardware for their business.
If you are unable to find an answer to your query, please call us on: 0330 043 3000
Networking
16 articles
- •Does Aruba Instant On require a subscription?
- •What do these networking terms all mean?
- •What does 'self healing' mean in terms of access points?
- •What is a modem?
- •What is a WiFi extender?
- •What is Aruba instant On?
- •What is DrayTek Vigor ACS3 and do I need it?
- •What's the difference between the DrayTek Vigor AP962C and AP1062C?
- •What’s the difference between the Ubiquiti Dream Machine Pro, Special Edition and Pro Max models?
- •Which Aruba access point do I need?
- •Which Aruba Instant On 1430 Series Network Switch is Best for Me?
- •Which Aruba Instant On 1830 Series Network Switch is Best for Me?
- •Which Aruba Instant On 1930 Switch is Best for Me?
- •Which Aruba Instant On 1960 Series Network Switch is Best for Me?
- •Which DrayTek router is best for me?
- •Which DrayTek URL Reputation License Do I Need?
WiFi
4 articles
General
14 articles
- •Can I backorder products?
- •Can I order from NetXL outside of the UK?
- •Do we price match?
- •How can I set up a Reseller Direct Debit?
- •How do I return an item?
- •How long will my refund take?
- •My order arrived, but some of the units are missing.
- •What are the cut-off times for Next Business Day delivery?
- •What are the differences between each Shelly Gen?
- •What if I have ordered an incorrect item or an item that I no longer require?
- •What if I need my order to arrive over the Weekend?
- •What if I’ve received my item and it’s faulty?
- •What is DrayTek's URL Reputation Filtering?
- •Which Headsets Are Compatible With My Phone?
Ubiquiti
7 articles
- •How can I get an internet connection on my Unifi Security Gateway?
- •How do I set up my Ubiquiti Access Point?
- •UniFi vs AmpliFi - What's the difference?
- •What are the differences between the Unifi USG and UXG-LITE?
- •What is a Ubiquiti UniFi Cloud Key?
- •Which products can I use to control my UniFi set up?
- •Which Ubiquiti Access Point do I need?
Antennas
7 articles
Smart Home
59 articles
- •A Guide to the Homey LED Ring
- •Are Wago Connectors a permanent connection?
- •Are Wago Connectors Legal in the UK?
- •Can Homey control Zigbee and Z-Wave devices in the UK?
- •Can Homey track both energy consumption and solar production?
- •Can I automate my smart home or business based on real-time energy prices in the UK using Homey?
- •Can I automatically unlock my door with Bold?
- •Can I control my UK Smart Home or Business remotely with Homey?
- •Can I control roller shutters with Alexa?
- •Can I control roller shutters with Shelly through Google Home?
- •Can I integrate my Shelly network with Home Assistant?
- •Can I integrate my solar inverter with Homey Energy (e.g., SolarEdge, SMA, Enphase)?
- •Can I trigger a Homey Flow with Siri, Alexa, or Google Assistant?
- •Can I unlock my Smart Lock with a normal key?
- •Can I use Homey without a subscription in the UK?
- •Can the Shelly Wall Display integrate with Sonos?
- •Can you use Wago connectors in household wiring?
- •Do I need a Locksmith to install my Smart Lock?
- •Do I need Homey Pro to use Homey Energy?
- •Do my Shelly Devices come with a warranty?
- •Does Homey support Matter and Thread in the UK?
- •Does Homey work with the Shelly EM / Shelly 3EM meters?
- •Does the Shelly Wall Display have a Temperature Hysteresis Feature?
- •How can Bold help my business?
- •How can I add a Shelly smart device to my Shelly app?
- •How can I control my Shelly devices?
- •How can I download the Shelly app?
- •How can I integrate my Shelly network with Home Assistant?
- •How can I reset my Shelly device if it's not responding?
- •How can I turn my Shelly devices into WiFi Range Extenders?
- •How do I add a script to my Shelly devices?
- •How do I add a Shelly device to my Homey dashboard?
- •How do I change the battery on my Bold Smart Lock?
- •How do I connect a Shelly device to my WiFi network?
- •How do I install and set up my Shelly 1 Gen4?
- •How do I install and set up my Shelly 1PM Gen4?
- •How do I install and set up the Shelly Plug?
- •How do I measure for a Bold Smart Lock?
- •How does a Smart Lock work?
- •Is Homey compatible with Alexa or Google Home UK?
- •Is Shelly compatible with third-party smart home integrations?
- •Not everyone has a smartphone, how can they use Bold?
- •What are the benefits of Shelly's new Generation 3 devices?
- •What do I need for larger Shelly installations?
- •What do the condition types mean in Shelly Smart Home ‘Scenes’?
- •What is a Shelly Smart Home ‘Scene’?
- •What is a Smart Lock?
- •What is Homey Flow?
- •What is Shelly Premium, and what are the benefits?
- •What is the difference between an official Homey App and a community one?
- •What smart integrations are available with the Homey Pro?
- •What's the difference between a Homey Bridge and a Homey Pro?
- •What's the difference between a Homey Flow and Homey Advanced Flow?
- •What's the difference between Shelly's EM and PM devices?
- •What’s the best type of Smart Lock for apartment doors?
- •Which wireless protocols do Homey's Smart Hubs support?
- •Why can't I connect my Shelly devices to my wireless network?
- •Why do Shelly devices have Bluetooth built-in?
- •Will changing my internet provider affect my Shelly devices?
Routers
5 articles
WiFi Access Points
2 articles
Warranty & Software
2 articles
3G & 4G Routers
1 articles
Powerline Adapters
1 articles
Speakers
3 articles
Smart Home & Security
1 articles