Frequently Asked Questions

We have compiled a list of FAQs to help our customers find and purchase the correct hardware for their business. Use the search box below to find answers to any questions or problems you might have.
If you are unable to find an answer to your query, please call us on: 0330 043 3000

General

NetXL, your VoIP phone and hardware specialist

NetXL is a UK distributor of VoIP phones and network hardware. We supply everything from award-winning IP phone brands and Bluetooth headsets through to business grade WiFi routers and wireless access points.

Our team deliver knowledgeable and passionate service combined with the best reseller pricing and shipping for all VoIP phone system and IP PBX service needs.
Find out more about NetXL
Have a question about our hardware or service? Complete the form below and we'll get back to you.

Frequently Asked Questions

General

Can I order from NetXL outside of the UK?

Can I pre-order products?

How do I return an item?

How long will my refund take?

What are the cut-off times for Next Business Day delivery?

What if I have ordered an incorrect item or an item that I no longer require?

What if I need my order to arrive over the Weekend?

What if I need Technical Support for product(s) purchased from NetXL?

What if I’ve received my item and it’s Faulty?

What if the product I purchased isn’t working correctly?