Frequently Asked Questions

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We have compiled a list of FAQs to help our customers find and purchase the correct hardware for their business.
If you are unable to find an answer to your query, please call us on: 0330 043 3000

Networking
6 articles
  • Does Aruba Instant On require a subscription?
  • What do these networking terms all mean?
  • What does 'self healing' mean in terms of access points?
  • What is Aruba instant On?
  • What is DrayTek Vigor ACS3 and do I need it?
  • Which Aruba access point do I need?
WiFi
4 articles
  • What is a Mesh WiFi Network?
  • What is the difference between the 2.4GHz and 5GHz bands?
  • What's the difference between Wi-Fi standards?
  • WiFi 5 and WiFi 6 - What's the difference?
General
13 articles
  • Can I backorder products?
  • Can I order from NetXL outside of the UK?
  • Do we price match?
  • How can I set up a Reseller Direct Debit?
  • How do I return an item?
  • How long will my refund take?
  • My order arrived, but some of the units are missing.
  • What are the cut-off times for Next Business Day delivery?
  • What if I have ordered an incorrect item or an item that I no longer require?
  • What if I need my order to arrive over the Weekend?
  • What if I’ve received my item and it’s faulty?
  • Which Headsets Are Compatible With My Phone?
  • Which products are compatible with the OC200?
Ubiquiti
7 articles
  • How can I get an internet connection on my Unifi Security Gateway?
  • How do I set up my Ubiquiti Access Point?
  • UniFi vs AmpliFi - What's the difference?
  • What are the differences between the Unifi USG and UXG-LITE?
  • What is a Ubiquiti UniFi Cloud Key?
  • Which products can I use to control my UniFi set up?
  • Which Ubiquiti Access Point do I need?
Antennas
7 articles
  • Do I need an XPOL-1 or an XPOL-2?
  • Does length of Coaxial cable affect signal?
  • How does a 4G LTE Antenna work?
  • What Is MIMO?
  • Which brackets are compatible with my Poynting antenna?
  • Which XPOL-1 do I need?
  • Which XPOL-2 do I need?
Smart Home
11 articles
  • Can I automatically unlock my door with Bold?
  • Can I install a Zuma Speaker in my bathroom?
  • Can I unlock my Smart Lock with a normal key?
  • Do I need a Locksmith to install my Smart Lock?
  • How can Bold help my business?
  • How do I change the battery on my Bold Smart Lock?
  • How do I measure for a Bold Smart Lock?
  • How does a Smart Lock work?
  • Not everyone has a smartphone, how can they use Bold?
  • What is a Smart Lock?
  • What’s the best type of Smart Lock for apartment doors?
Routers
4 articles
  • How do I read Draytek partcodes?
  • How do I reset a DrayTek router?
  • How do I set up my Teltonika router for the first time?
  • What are the differences between DrayTek's 2865 and 2866 series?
WiFi Access Points
1 articles
  • What's the difference between a Wi-Fi extender and an access point?
3G & 4G Routers
1 articles
  • What is UniFi Protect?
Powerline Adapters
1 articles
  • How do I pair a TP-Link powerline adapter?
Speakers
1 articles
  • Can I use my Zuma Speakers alongside third party control systems?