Frequently Asked Questions
We have compiled a list of FAQs to help our customers find and purchase the correct hardware for their business. Use the search box below to find answers to any questions or problems you might have.
If you are unable to find an answer to your query, please call us on: 0330 043 3000
General
- Can I order from NetXL outside of the UK?
- Can I pre-order products?
- Do I need an XPOL-1 or an XPOL-2?
- How can I get an internet connection on my Unifi Security Gateway?
- How can I set up a Reseller Direct Debit?
- How do I return an item?
- How do I set up my Ubiquiti Access Point?
- How long will my refund take?
- My order arrived, but some of the units are missing?
- What are the cut-off times for Next Business Day delivery?
- What if I have ordered an incorrect item or an item that I no longer require?
- What if I need my order to arrive over the Weekend?
- What if I need Technical Support for product(s) purchased from NetXL?
- What if I’ve received my item and it’s faulty?
- What if the product I purchased isn’t working correctly?
- Which Headsets Are Compatible With My Phone?
- Which POE injector is compatible with my Unifi equipment?
- Which Ubiquiti access point do I need?