What if I’ve received my item and it’s faulty?
Please get in touch with us and we will be happy to help!
If you get in touch with us within 30 days of receiving your product, usually we will be able to offer you a direct replacement unit/refund of your purchase. If you reach out outside of the 30 days, please be aware that the unit will then be sent to the manufacturer to begin the RMA process, which may take upwards 4-6 weeks.
When contacting us, please supply the following information:
- Your order number
- The MAC address of the unit
- A description of the fault
Email: [email protected]
Tel: 0330 043 3000
See our Returns Policy for more info