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Shipping Policy

All of our orders are sent DPD Next Working Day delivery1 (unless otherwise stated). If your order is placed by 18:00 it will be shipped that day. Once your order has been processed, you will be issued with a DPD tracking number.

If you would like you to know the status of your order at any time then please either drop us an email at: help@netxl.com or give us a call on 0330 043 3000 and we will be happy to help!

What should I do if my order does not arrive?

Please call our friendly support team on 0330 043 3000 where we can track your parcel for you and provide accurate information to help get the delivery into your hands with urgency.

1DPD Next Working Day delivery is only available to UK Mainland destinations. Next working day delivery cannot be guaranteed to Highlands, Islands & Northern Ireland. A premium may apply for these destinations. Please contact a member of our team on 0330 043 3000 for accurate shipping information to these or other destinations.