Shipping Policy
DPD Next Working Day Delivery: Next Working Day delivery via DPD1 (unless otherwise stated). Monday to Friday: If your order is placed by 17:30 it will be shipped the same working day for next day delivery. On the weekends, you can order using DPD until 15:00 on a Sunday for next business day delivery on Monday. Once your order has been processed, you will be issued with a DPD tracking number.
Royal Mail Tracked 24: Tracked 24 delivery via Royal Mail for next working day delivery. If your order is placed by 19:00 it will be shipped the same working day. Once your order has been processed, you will be issued with a tracking number to keep track of your parcel’s progress.
Royal Mail Tracked 48: Tracked 48 via Royal Mail for delivery within 2 to 3 working days. If your order is placed by 19:00 it will be shipped the same working day. Once your order has been processed, you will be issued with a tracking number to keep track of your parcel’s progress.
Royal Mail 2-3 Days: Two to three day delivery via Royal Mail. If your order is placed by 19:00 it will be shipped the same working day.
Whilst we endeavour to always dispatch with your selected courier, operational circumstances may force us to use an alternate carrier on limited occasions. Tracking details are provided automatically upon dispatch and the courier is stated. If you would like you to know the status of your order at any time then please either drop us an email at:help@netxl.com or give us a call on 0330 043 3000 and we will be happy to help!
What should I do if my order does not arrive?
Please call our friendly support team on 0330 043 3000 where we can track your parcel for you and provide accurate information to help get the delivery into your hands with urgency.
1DPD Next Working Day delivery is only available to UK Mainland destinations. Next working day delivery cannot be guaranteed to Highlands, Islands & Northern Ireland. A premium may apply for these destinations. Please contact a member of our team on 0330 043 3000 for accurate shipping information to these or other destinations.